ITIL V3 Foundation Training

Following is the brief outline of the 3 day ITSM training program-


Introduction

Service Transition

Defining IT Service Management

Reviewing the Examination Structure & Scope

People, Process, Technology and Partners
Transition Planning & Support

Change Management

Service Asset and Configuration Management

ITIL Concepts

Service Management as a Practice
Concepts of Service Management
The Service Life Cycle
Release and Deployment Management
Service Validation and Testing
Service Evaluation
Knowledge Management

Service Strategy

Define Market
Develop Offering
Develop Strategic Assets
Plan for Execution

Service Operation

Event Management
Incident Management
Request Fulfillment
Problem Management
Access Management

Service Design

Service Catalog Management
Service Level Management
Capacity Planning
Availability Planning
IT Service Continuity Planning
mation Security Planning

Supplier Management

Continuous Service Improvement

Service Measurement
Service Report Creating
ROI of Services
Service Level Management

ISO 20000 Internation Standard

IT Service Management System
Process Approach and the PDCA Cycle

Review Program and Exam Tips
Mock Exam